At Save Repute, we are committed to providing high-quality online reputation management services to our clients. We understand that our clients expect us to provide effective solutions for their online reputation issues, and we take that responsibility seriously. However, we also recognize that there may be times when a client is not satisfied with the services we provide. That’s why we have developed a comprehensive refund policy to ensure that our clients have a fair and transparent process for requesting a refund if they are not satisfied with our services. Our refund policy is designed to protect both our clients and our business, and we believe it reflects our commitment to providing a high level of customer service and satisfaction.
Refund eligibility: We offer a full refund of the amount paid for our services if you are not satisfied with the work that has been performed within the first 30 days of service. To be eligible for a refund, you must have made a good-faith effort to work with our team to resolve any issues or concerns you may have had. If we are unable to resolve your concerns to your satisfaction within the first 30 days of service, we will issue a full refund.
Cancellation: If you decide to cancel the service during the first 30 days, you will be eligible for a refund for the unused portion of the services. For example, if you decide to cancel after two weeks of service, you will be eligible for a refund for the remaining two weeks of service. However, if you decide to cancel after the first 30 days, you will not be eligible for a refund.
No refunds for completed work: We do not offer refunds for work that has already been completed, including comments suppression or online reputation monitoring that has been successfully completed. This is because we have already invested our time and resources in completing the work to the best of our ability. However, we are committed to resolving any issues or concerns you may have had with the completed work, and we will work with you to find a satisfactory solution.
No refunds for cancelled service after 30 days: If you decide to cancel our services after the first 30 days, we will not offer a refund for the service that has already been provided. This is because we have already invested our time and resources in completing the work to the best of our ability. However, we are committed to resolving any issues or concerns you may have had with the completed work, and we will work with you to find a satisfactory solution.
Refund request process: To request a refund, please email [Your Business Email Address] with the reason for your dissatisfaction and provide the necessary details to support your claim. Once we receive your request, we will review it and process the refund within 14 business days. We may also contact you to discuss your concerns and explore alternative solutions.
Exclusions: Please note that any third-party fees or expenses that have been incurred during the course of our services are not eligible for a refund. Examples of such fees include, but are not limited to, advertising costs, platform fees, and influencer fees. Additionally, refunds will not be provided for any work or services that were requested and subsequently performed after the first 30 days of service.
We reserve the right to update or modify our refund policy at any time without prior notice.
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at firstname.lastname@example.org